The
y.net Internet Helpdesk are ready to help y.net customers who require
assistance or have any general or specific questions about the Internet.
Our mission is to maximize technological proficiency and growth
throughout the Internet community by providing friendly and timely
resolutions to assistance requests, whereby all our users questions are
answered and problems resolved.
The Help Desk is
only a phone call away
We provide the following assistance :
§
Installation & Configuration of
Netscape and Explorer
§
Tips on Browsing the Net.
§
Configuration of different Email
programs.
§
Using E-mail efficiently.
§
Troubleshooting & debugging problems.
§
FTP Setup
§
Proxy Setup
§
Internet Bill Status
Before You call 01 7523351.or 7523350
§
Check that all cables are plugged in correctly,
e.g. modem, etc.
§
If you have an external modem, switch it off and
turn it on again.
§
Before starting any of the Internet applications
(Netscape, Eudora, etc.) make sure that you are connected to Y.net.
§
Look up any error messages/questions in HELP.
Most applications come with on-line help. Try finding the answer in the
manual.
§
Last but not least, make sure that your Internet
bill is paid!
When you call the Help Desk for assistance, there are a few common
questions that the Help Desk personnel will ask you. It is important to
have the following information ready:
§
Your email address and Internet Account No. or
Service No. you can get them from your Order form or Y.net bills.
§
You have a PC (IBM compatible) or Macintosh
(Apple)
§
The Operating System you are using (For example,
Win 98, Winxp, Win NT, or Macintosh)
§
It is ESSENTIAL that you are at the computer when
you call. Many times there are things that the Help Desk staff can talk
you through to resolve the problem or to get a better idea of what the
problem is.
§
Write down the exact error message to be able to
diagnose your problem.
§
If the Help Desk personnel are unable to answer
your question or solve your problem over the telephone, we will suggest
that you bring your PC to TeleYemen office, no need for screen keyboard
and mouse.
For any farther information, please dial 153. |
